Mistakes To Avoid While Calling A Medical Ambulance

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Calling an ambulance is a complicated process full of nuances and subtleties. One mistake and your call may be delayed or lost in translation. In this regard, this article elucidates the typical situation in which people call for a medical ambulance. Avoiding the most common errors described in this essay would help to ensure the most efficient and fast response. Remember, being and sounding cool, reporting precise details, and following commands could be critical as that could be the difference between the patient’s worst day and the best day. Although it is hard and always uncomfortable, medical emergencies or other unfortunate events may happen, and the most important thing is to be prepared. Besides, it offers helpful information, guidance, and pieces of advice to make the experience as simple and fast as possible.

1. Panic and Confusion

In the case of a medical tragedy, it is normal to be filled with panic and confusion. However, this reaction can impair one’s ability to think correctly and converse effectively with emergency transport. Consequently, take a deep breath and do everything possible to be calm before supplying restricted and precise information. Also, consider the fact that the operator exists to assist you. To do that effectively depends on your ability to define the system properly.

2. Failing to Provide Accurate Location Details

Your accurate location is one of the most crucial pieces of information that emergency dispatchers require. If you fail to offer them an address or a description of the area, you may significantly slow down the ambulance’s arrival. Therefore, before you ring for help, make sure you know your exact location, state the street address, building, suite number, and unique markers. If you live in an outlying location, state the driving instructions or GPS coordinates, which can be helpful for the emergency service.a

3. Underestimating the Severity of the Situation

Medical conditions are always difficult to assess, especially if you have little knowledge about them as a person with epilepsy. Still, it is a fundamental mistake to neglect the severity of the condition you experience. The specialist on the phone should receive accurate information to understand the promptness of their reaction. In other words, if you inform the dispatcher about the false impression of the lightness of your condition, they will not do enough to organize help for you.

4. Neglecting to Gather Relevant Medical Information

This includes but is not limited to the patient’s age, known medical conditions, allergies, and any medication the patient is currently taking while waiting for help. This may help those who come to the scene deploy the most appropriate and effective treatment from the onset.

 5. Hanging up too soon. 

After a call is accepted by emergency services, it is crucial not to immediately hang up the phone. Despite of having initially conveyed the urgent need for assistance, abruptly terminating the call can potentially put both the caller and any responding personnel at risk.By remaining on the line and listening attentively to the dispatcher’s inquiries, the caller can accurately convey vital information such as the precise location, the nature of the emergency, the number of people involved, and any potential hazards or changing conditions. 

Following these instructions carefully can make a significant difference in the outcome, both for the caller and for the safety of the responding personnel. Therefore, maintaining an open line of communication until the situation is fully understood and the necessary resources are en route is of paramount importance in emergency situations.

6. Access for Emergency Responders

Sometimes, emergency responders may face challenges upon arriving at the site, such as locked gates, security barriers, or access issues. Therefore, before calling an ambulance; take a minute to determine potential barriers to access and make arrangements to establish an obstruct-free path for the emergency crew. This simple practice can save victims scarce minutes and prevent avoidable delays. 

7. Losing composure and becoming confrontational 

It is understandable to feel anxious and frustrated while waiting for the ambulance. Nevertheless, it is crucial to maintain composure and refrain from confrontational behavior with emergency responders and other on-watch persons. Aggressive behavior may hamper the ability of medical professionals to deliver effective medical care and services. Consider that everyone at the scene is trying to accomplish the same; promote the victim’s well-being.

8. Neglecting to Follow Instructions

During a medical emergency, you may be given specific instructions by emergency dispatchers and medical personnel responding to the scene. You should strictly follow such instructions without wavering. Failure to adhere may compromise the safety of the patient or the functionality and intended effects of medical procedures.

9. Abandoning the Scene Prematurely

Under no circumstance should you abandon the scene prematurely: upon arrival of the ambulance, you may think that your task is done and wish to leave immediately. However, that would be a mistake to leave. First responders may require more information or your help, e.g., you may be asked to let them in the apartment or asked for the patient’s medical history. Unless you are explicitly told to leave, stay on-site until the professionals get all the necessary support.

10. Overlooking Post-Incident Follow-Up

After all encounters have taken place and the patient has been taken to the hospital, one might think that post-incident follow-up is not necessary. However, it ensures that the continuity of care is not broken and allows for any questions or untested concerns to be addressed. Jot down the ambulance’s service, the number of the incident, or any other useful information — it might be necessary for follow-up correspondence or amendment of medical records. 


To book an air ambulance is not a joke and is not a light matter. It is a responsible step that has to be taken after deliberation. Although one cannot be entirely prepared, one could eliminate some options. Thus, before calling 911, be an informed and responsible person. Take some time to be ready.


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